Interactive Voice Server - IVR

IVR: The 100% customizable interactive voice server.

Find out how to improve your customer experience with a personalized welcome menu using an interactive voice server.

What is an IVR?

An Interactive Voice Server (IVR), also known as IVR in English ("Interactive Voice Response"), is a telephone rule that directs incoming calls to the parties most suitable for responding to telephone requests.

An IVR considerably improves the customer experience and helps increase the productivity of company employees.

Here is an example of an interactive voice server:

"Type 1 for sales service.

Type 2 for technical service.

Type 3 to call after-sales service."

Example of an IVR:

We configure your personalized IVR.

Flexip allows you to configure your IVR according to the needs of your business and the configuration of your teams.

We create an IVR 100% personalized to your needs, we write together the oral content which will subsequently be applied to your telephone line.

Following your request, your IVR is installed in less than 24 hours.

We can also nest IVRs together to create a more complex channel, to better distribute incoming calls.

For example, you can schedule a first redirection to your sales team, then a second to a member of the sales team in question.

You can also add royalty-free music to your IVR to make it more enjoyable for callers. The goal is also to improve your customer service.

paramétrage d'un serveur vocal interactif

Different types of recording possible.

We provide you with several types of possible recording for your interactive voice server.

You can send us your audio track with your voice, choose a studio voice or choose a robotic voice (like the example below).

Example of configuring an IVR.

It is possible to configure as many choices as you wish (here 3 for example)

Questions about the interactive voice server?

What is the IVR and what is it used for?

An interactive voice server (IVR) is an automated telephone menu with which callers can interact via the keys on the keypad of their telephone, in order to redirect them to the service most suited to their call. The interactive voice server's initial audio introduction can be recorded or generated by a robotic or real voice, to direct or route calls without a live operator.
How does the IVR work?

Basic IVR systems read the tones generated by each key on the telephone keypad using a technology called dual-tone multi-frequency (DTMF) signals.
The advantages of an IVR and its improvement in customer service.

Call handling capability: An IVR can handle a high number of incoming calls efficiently, which can be particularly useful when a business is in high demand. This makes it possible to avoid leaving customers waiting and to offer them assistance quickly.