Call group

Call group: Distribute your calls to the right people.

Learn how to create call groups to route your incoming calls and direct them to the most relevant groups of users.

Direct your incoming calls.

Define and personalize call groups by company, skill or profession...

Edit the rules for each user added to your call group. You can adjust your settings in real time.

Add and remove members from your call group in 1 click.

Configure your call groups.

You can route your calls using a call distribution algorithm.

This tool complements the call rules that you define.

You can define how you want your call group to react to incoming calls, several states are possible: random, linear, circular, uniform and simultaneous.

Vérifiez la disponibilité de vos collaborateurs.

Random distribution

If a pilot directory number is called, a member of the hunt group will be selected using a pseudo-random algorithm where each member of the hunt group has a percentage chance of being assigned a call based on the weighting assigned to it for this research group.

Linear distribution

If a Pilot Number is called, the search begins with the first member and continues through the list until an unoccupied line is found.

Circular distribution

If a Pilot Number is called, it is the same as for the Linear option.

Uniform distribution

There are two types of uniform distribution:

Simultaneous distribution.

If a pilot directory number is called, all free member objects call simultaneously until a member answers the call.

Example of call group management.

In this interactive example, we assume that you have defined 4 call groups: sales, technical, administrative and accounting.

You can then add the members you want.

Questions about call groups?

What is a call group?

In telephony software, a call group is a collection of telephone numbers that are grouped together to facilitate the management of incoming and outgoing calls.
What are the advantages of having a business call group?

A call group for business offers many benefits, such as setting up
For which company is the call group intended?

There are several types of businesses that need telephony software that integrates