Call monitoring: analyze and boost your performance.
Discover our call monitoring tool, to monitor your telephone performance in real time and produce reports.
Analyze communications.
- A productivity optimization tool.
Our call monitoring tool allows you to measure various statistics such as: time spent on the phone, number of calls handled by agent, average waiting time, etc.
This data can be used to create automated reporting every day and identify areas for improvement.
- A quality improvement tool.
You can monitor calls in real time or in call history.
This allows businesses to quickly resolve these issues and improve the quality of customer experience.
Real-time reporting.
Imagine being able to monitor and analyze every call you make or receive in real time, to ensure an optimal experience for your customers. Thanks to our solution, this is now possible!
Our real-time call analytics solution is a key asset for any call center or business that wants to analyze their communications to deliver an exceptional customer service experience.
You have at your disposal an ideal tool to allow you to record and monitor the telephone conversations of your employees in real time. With this feature, you can ensure that every call is handled with the utmost care and that your employees provide high-quality service to your customers.
Our recording solution also allows you to keep call archives for later reference, in a secure location.
Double phone tapping.
Additionally, a real-time dual-listening option allows you to monitor ongoing calls in real time, to ensure calls are handled correctly and issues are resolved quickly.
Call recording.
Call resume functionality.
With our solution, you can resume calls from your employees in real time if necessary, to ensure that all calls are handled with the utmost care and that quality of service is maintained.
Our solution is equipped with advanced features that allow calls to be monitored in real-time and resumed seamlessly for customers, ensuring a smooth and interruption-free experience.
This call transfer variable can be activated in just 1 click.
Questions about call monitoring?
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What are the benefits of a call monitoring tool?
Typically, business phone calls are supervised by department managers or call center supervisors. However, the supervision of telephone calls in business depends on the organization and the size of the structure.
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What are the benefits of a call monitoring tool?
A call monitoring tool can provide several benefits to a business, including:
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What is double listening for a telephone call center?
Double listening in a telephone call center refers to a supervisory practice where a supervisor simultaneously listens to a conversation between an agent and a customer in real time, while providing feedback and advice to the agent to improve their customer service.
Ready to use a call monitoring tool in your business?
Test our application for free for 7 days, and get the best of IP telephony on all your equipment.
Telephone line
You have a professional landline that can be used via a mobile and desktop application.
Appels Wifi HD
The application uses Wifi calls and High Definition sound technology to be as close as possible to your correspondents.
Unlimited calls in France
You benefit from unlimited calls to landlines and mobiles in France.
Voicemail to Email
The application displays the voice messages and sends them to your email box.
